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Posted on: March 17, 2021

Lancaster County Community Vaccination Center Expands Call Center Hours

March 17, 2021

LANCASTER, Pa. – The Lancaster County Community Vaccination Center has expanded its call center hours to accommodate increasing demand from the community.

The COVID-19 vaccination registration and scheduling call center is now staffed 10 hours a day during the week and will offer new Saturday hours beginning March 27. The call center is now open during the following hours: 7 a.m. to 5 p.m. Monday through Friday. Effective March 27, the call center will also be open Saturdays, from 8:30 a.m. to 12:30 p.m.

Individuals can register for a future appointment online at VaccinateLancaster.org. Click on “Lancaster Co. Community Vaccination Center” and then click on “Register for a Vaccination Appointment.”

The call center is available for those with limited Internet access or other barriers to online registration. Individuals seeking a first-dose vaccine appointment may call 717-588-1020. Those seeking a second-dose vaccine should call 717-588-1026.

“We recognize that many of our friends and neighbors in the region have limited access to the Internet or may experience challenges in navigating the website registration process,” said Dr. Michael Ripchinski, chief clinical officer with Penn Medicine Lancaster General Health, lead healthcare partner for the Vaccinate Lancaster Coalition. “Our specialists in our call center are here to help. Our goal is to remove barriers so that anyone who wants to get vaccinated is able to do so.”

Ripchinski noted that the vaccination center is by appointment only, and appointment scheduling is dependent upon vaccine availability from the Pennsylvania Department of Health.

Since opening, the Lancaster County Community Vaccination Center has administered more than 7,500 vaccine doses. Starting today and continuing through Tuesday, March 23, clinical staff at the center are expected to administer approximately 1,500 doses per day. The center is designed to accommodate up to 6,000 vaccinations per day.

 Approximately 86,000 people have registered for vaccination at the center to date. About three-quarters of registrants have been deemed eligible in Phase 1A of Pennsylvania’s COVID-19 vaccine rollout plan.

“We’ve had a successful first week!” Ripchinski said. “We are incredibly grateful to our team at the center and our community for their interest in getting vaccinated. As additional vaccine becomes available, we will continue to increase our capacity to get as many people vaccinated as quickly and efficiently as possible.”

The vaccination center is operated by the Vaccinate Lancaster Coalition, which includes the Lancaster County government, Penn Medicine Lancaster General Health, Penn State Health, UPMC, WellSpan Health and the Lancaster City and County Medical Society.

Rock Lititz is managing on-site logistics at the center, while TriStarr Staffing is managing staff recruitment. Brookfield Properties is the site location partner for the center.

For more information on the Vaccinate Lancaster Coalition and the Lancaster County Community Vaccination Center, visit VaccinateLancaster.org.

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